Shipping Info

How do I know what’s happening with my order?
You will receive an email confirming your order with us. As soon as your order has shipped you will receive a second email with your tracking number. If you for some reason do not receive this email, kindly email us at orders@keyes-international.com and we will be happy to send you the information!

What if I received an order with broken items, missing items, or my package is missing?
Please email orders@keyes-international.com as soon as you can, and we will be happy to assist you. If your package did not arrive but your tracking number has confirmed delivery, then we will have our shipping center open a service ticket with the shipping provider to investigate. This process can take one week to a month. If the provider deems the package lost or stolen, then a separate claim will be made. Please note that if tracking indicates it has been delivered and the shipping provider is unable to resolve the issue, we cannot be held responsible for lost, misplaced or stolen packages.

How long will it take for my order to arrive?
We do our best to get your order out within 48-72 hours of receipt. Shipping times vary according to final destination.

Shipping Info

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